Terms and Conditions for Subscriptions

All subscription pricing includes a matching amount of handpieces repaired per year. Each extra handpiece repaired above the included amount will be billed with the current rate of the make and model of that handpiece. There will be no refunds if the included amount of handpieces is not met after one year. The amount of handpieces left on the billing cycle will be included on each packing slip, and handpiece under warranty do not count towards the subscription limit.

Monthly payment/subscription options require a 12 month guarantee. If the subscription is cancelled before 12 months, the difference will be billed between the handpieces repaired, and the paid subscription price.

Turbine Replacements, overhauls, adjustments, chuck replacements, water line clearing, and o-ring replacements, are included on the subscription. Highspeed handpiece fiber optic replacement is not included, as well as outer shell repair. If a handpiece is sent in with needing a repair that is not included, the customer will be provided a repair estimate at no extra cost.

Geared spindle replacements, gear replacements, bearing replacements, o-ring replacements, fiber optic replacements, and water line clearing are included in electric repair subscriptions. Shell replacements, or drive shaft replacements are not included. If a handpiece is sent in with needing a repair that is not included, the customer will be provided a repair estimate at no extra cost.

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COVID-19 UPDATE

First off, I would like to offer my deepest condolences for anyone directly, or indirectly, affected by this virus. It is a tough time for many, and I am always here to help in whatever way possible.

While suspending routine care, majority of dental offices are still offering emergency dental services for those in need. TruTouch will keep our doors open as an essential business to provide services to offices in need. If you have any handpiece problems, we will help get them resolved as soon as possible.

With offices suspending hygiene and routine patients, now is a perfect time for preventative maintenance, or to get that pile of handpieces finally repaired.

I believe the true spirit of the American people will prevail. Support your local small businesses, and do whatever you are able to in order to avoid the spread of this virus.